What we collect, why we collect it, who it is shared with, and how to have it removed. Written to be read rather than skimmed past.
This policy covers possiblefinances.com, the Possible mobile application, and every product or service that links to it. It applies to applicants, borrowers, former borrowers and visitors who never apply at all.
It does not cover third-party sites we link to. Once you follow a link away from us, the policy on the other side governs what happens next.
We collect three kinds of information, and it is worth separating them because they are used very differently.
Personal information is used to verify who you are, to decide whether we can lend to you and on what terms, to service the loan once it exists, to meet legal and regulatory obligations, to prevent fraud, and to improve the product.
We do not sell personal information. We do not share it with third parties for their own marketing purposes.
Lending decisions are made partly by automated systems that assess the deposit and balance patterns in the account you connect. Where an application is declined, you may request the specific reasons, and you may ask that a person review the decision.
Requesting human review costs nothing and does not affect any future application.
Information is shared only with parties that need it to make the service work, and each is bound by contract to use it for that purpose alone:
Repayment history is furnished to the three nationwide credit reporting agencies. On-time payments are reported, and so are late and missed payments. This is how a small loan can build a thin credit file, and equally how it can damage one.
If you believe we have reported something inaccurately, contact us and we will investigate. You may also dispute directly with the agency.
Strictly necessary cookies keep you signed in and keep the application secure; these cannot be switched off. Analytics and preference cookies can be, from the cookie controls in the footer of any page.
We honour Global Privacy Control signals sent by your browser as a valid opt-out of sharing for targeted advertising.
Application and loan records are retained for the period required by federal and state lending, tax and anti-money-laundering rules — generally a minimum of five years after the account closes, and longer in some states.
Marketing preferences are kept until you change them. Automatically collected analytics data is retained in identifiable form for no more than twenty-four months.
Depending on the state you live in, you may have the right to access the personal information we hold, to correct it, to request deletion, to obtain a portable copy, and to opt out of sharing for targeted advertising.
Exercising any of these rights is free, and we will never treat you differently for doing so. Some records must be retained despite a deletion request where the law requires it; where that happens we will tell you which and why.
Data is encrypted in transit and at rest. Access inside the company is limited to staff whose role requires it and is logged. No system is perfectly secure, and any claim otherwise should be treated with suspicion — but where a breach affects you, we will notify you as the law requires and as promptly as we can.
Our services are not offered to anyone under 18, and we do not knowingly collect information from children. If we learn we have, it is deleted.
Material changes to this policy are notified by email and posted here with a revised effective date at least thirty days before they take effect. Continued use after that date constitutes acceptance.
Questions, requests and complaints: [email protected].